Refund policy
Returns & Refunds
We want you to love your gear. If something isn’t right, you can return it within 30 days of delivery.
Store credit only: All approved returns are refunded as Golazo Supply store credit for the full price of the item. Store credit is sent by email, never expires, and can be used on anything in the store. We do not offer refunds to the original payment method, except where described below.
Eligibility
- Items must be unworn, unwashed and in their original condition with tags attached.
- Personalized items (custom names or numbers, including Custom Jerseys) are final sale.
- Original shipping charges are not refunded, and return shipping is paid by the customer.
Damaged, defective or wrong items: If your order arrives damaged, defective, or is not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or, if you prefer, a refund to your original payment method, at no cost to you.
How to start a return
- Email supplygolazo@gmail.com with your order number and the item(s) you want to return.
- We will reply with return instructions.
- Once we receive and inspect the item, your store credit is issued within 3 business days.
Exchanges for a different size are handled the same way: return the item for store credit, then place a new order.
Nothing in this policy limits any rights you have under the consumer protection laws of your country.